Presentation Slide 1: Support 2.0 — Reinvesting in satisfaction and loyalty

Presentation Slide 1: Support 2.0 — Reinvesting in satisfaction and loyalty

Presentation Slide 2: Support 2.0 Charter

Presentation Slide 2: Support 2.0 Charter

Presentation Slide 3: Why Support is Critical

Presentation Slide 3: Why Support is Critical

Presentation Slide 4: How We Must Change

Presentation Slide 4: How We Must Change

Presentation Slide 5: What Can We Achieve by Implementing Support 2.0

Presentation Slide 5: What Can We Achieve by Implementing Support 2.0

Presentation Slide 6: Self-Service Areas We Want to Change

Presentation Slide 6: Self-Service Areas We Want to Change

Presentation Slide 7: Self-Service Features

Presentation Slide 7: Self-Service Features

Presentation Slide 8: Areas We’re Looking at Changing – Live Support

Presentation Slide 8: Areas We’re Looking at Changing – Live Support

Presentation Slide 9: Live Support Features

Presentation Slide 9: Live Support Features